Acceptable Use Policy



By using the tools and services for agents provide by, agents agree to the following Acceptable Use Policy which may be updated from time to time.




Agent/Agency affirms that by using the platform:




  1. They hold active licenses in all states in which they enroll customers in health insurance plans using the ACAExpress platform.
  2. They will provide to ACAExpress, if requested, documentation verifying licenses and status.
  3. All information provided to ACAExpress regarding insurance carrier appointments is true and accurate. Agent agrees that any errors in designation of insurance carrier appointments are solely the agents/agencies responsibility and in case of any errors any loss of commissions by agent/agency shall not be held against
  4. You have completed all required testing and certifications required by CMS (Center for Medicare/Medicaid Services) and that the FFM number provided is true and accurate. Agent agrees that any errors in the submission of their FFM number is solely the agents/agencies responsibility and in case of any errors any loss of commissions by agent/agency shall not be held against
  5. Agent acknowledges that the Errors and Omissions (E&O) insurance policy of is not liable for any claims against agent while using the ACAExpress platform. It is agents’ responsibility to secure their own E&O coverage.
  6. They have completed any testing or certifications which insurance carriers might require, including those specific, if applicable, to selling on exchange plans.
  7. They will keep all consumer information which might be gathered in compliance with CMS guidelines.
  8. All persons enrolled are either presented with the enrollee on the phone or face to face.
  9. Agent will obtain consent for all consumers enrolled and will communicate to the consumer the date the application will be submitted along with the effective date of the coverage.
  10. Should a prospect go to agent Client Facing Site, i.e. URL assigned to agent or agency, and prospect resides in a state in which agent is not licensed or prospect selects an insurance plan through a carrier with which the agent is not appointed, prospect may be assigned to a Premier Partner at sole discretion. For each instance in which this occurs, agent will be credited $5.00 for each prospect which is redirected to a Premier Partner.



We are required by Federal law (45 CFR 155.220), to report regulator violations to CMS. Penalties can result in forfeiture of insurance licenses and other damages.




Multiple User Log In/Agent of Record


Only the agent of record may submit enrollments under their name under their name. Each user name/log in may only be used on one computer at a time.



Identity Verification


It is the Agent/Agencies sole responsibility to verify that all information submitted during the setup for their use of the platform is accurate and that all required licenses and appointments are valid.  Any updates must be notified to ACAExpress in a timely fashion.



Plan Selection and Display


It is required by CMS regulations that ACAExpress, as a WBE entity, must in consumer facing websites display all plans available to a consumer. This means that for agents direct to consumer website, plans may be displayed which the agent is not appointed with. Plans displayed within the agent enrollment website (agent facing) will be limited to those that the agent indicates they are appointed with.








Attention: This website is operated by ACAExpress and is not the Health Insurance Marketplace website. In offering this website, ACAExpress is required to comply with all applicable federal laws, including the standards established under 45 CFR 156.220(c) and (d) and standards established under 45 CFR 155.260 to protect the privacy and security of personally identifiable information. This website may not display all data on Qualified Health Plans being offered in your state through the Health Insurance Marketplace website. To see all available data on Qualified Health Plan options in your state, go to the Health Insurance Marketplace website at

Privacy Policy

Acceptable Use Policy